Problem
The BlackBerry smartphone user has been removed and then added to the BlackBerry Enterprise Server. After restoring the Messages database, the email messages are removed from the BlackBerry device.
Cause
After the Messages database has been restored and email reconciliation occurs, the State Database is accessed to verify the RefID of the email messages. The RefIDs cannot be found because a new State Database was created after removing and adding the BlackBerry smartphone user to the BlackBerry Enterprise Server and the email messages are removed from the BlackBerry smartphone.
Resolution
The BlackBerry smartphone user should not be removed from the BlackBerry Enterprise Server in order to maintain the consistency of the State Database.
1 comment:
Migration from a old Server to a new Server can cause this problem .
Try to do a restore from a Bakcup and as soon as the device comes online Wirelessly it will delete all the Messages from the Device.
This is due to Orpan Ref.ids .
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